For over 25
years George Spalding has been helping
individuals realize their full potential by
simplifying complex topics and motivating them to
acquire new skills. After his appointment to the
faculty of Yale University in 1972, he spent
several years as a consultant to the White House
on technical presentations and White House
Conferences. During that same period, he
coordinated technical presentations for members
of the President's cabinet, the Smithsonian
Institution, the National Institutes of Health
and the Federal Bureau of Investigation.
Internationally known for his innovative
expertise in the field of Help Desk Management
and Customer Support Strategies, George is the
exclusive instructor for several seminars
targeted at customer support management &
staff: Proactive User Support Strategies,
Customer Service for IS Professionals, and
Avoiding Support Staff Burnout..
His keen blend of real-world insight and
high-tech humor have made him a much sought-after
speaker for annual meetings, management retreats,
staff motivational sessions and national
conferences. In addition to a wide variety of
presentations at both the 1996 & 1997 East
and West HDI International Support Services
Conferences, he authored one of HDI's '96 booklets
entitled Understanding Customer Competence
Levels. He is currently on the
Advisory Panel for the Support Services
Conferences and also serves on the Editorial
Board of Advisors and is a regular columnist for Support
Management magazine.
George has completed four video offerings, Avoiding
Support Staff Burnout!, Managing Proactive User
Support, 10 Steps to Better
Technical Support and Computer
Support Manager's Checklist, as
well as a wide variety of audio tapes. Using the other side of his brain as
well, George is also certified by both Microsoft
and Novell to teach advanced networking topics to
support professionals and network administrators
and has contributed articles to Windows
NT magazine.
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